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Hebah Recruiting Domestic worker recruitment
العربية 0779660752

Nine stages · from request to settled

The process, from request to arrival

Recruitment is not a single transaction but a sequence of them across different authorities. This page sets out each stage: what happens, who is responsible, what you need to do, and what you see in your portal account.

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Poster showing the recruitment stages at the Hebah Recruiting office

Who holds each stage?

  • The office — us
  • You — the household
  • A Jordanian authority
  • The source country

  1. Your request

    You

    You tell us what the household actually needs: the work involved, the nationality, and whether you fall within an exemption from work permit fees. We set out the cost fixed by Ministry of Labour decision for that nationality, and what it includes, before you pay anything.

    What you do
    Complete the request form or visit the office
    Typical duration
    Same day
    In the portal
    A file opens and your case number appears

  2. Review and document collection

    The office

    We review your details and identify exactly which documents you need to provide for your situation: a first-time employer, a household that has employed before, or one within an exemption. We check every document is complete before submission, so the case is not rejected later and weeks lost.

    What you do
    Provide the documents we list
    Typical duration
    Two days to a week, depending on how fast documents arrive
    In the portal
    What is complete and what is outstanding

  3. Approvals and work permit

    Government

    The case is submitted to the Ministry of Labour for the necessary approvals. This is a government stage; its duration is not in the office’s hands, nor in yours. What we guarantee is that the file was submitted complete and that we are following it.

    Typical duration
    Varies with the authority’s workload
    In the portal
    Status of the case at the Ministry

  4. Source-country procedures

    Source country

    Procedures run in the worker’s own country: attestation, the checks required there, and departure arrangements. This stage varies enormously between countries, and it is the main reason total timelines differ by nationality.

    Typical duration
    Usually the longest stage, and varies by country
    In the portal
    An update as each step completes

  5. Visa and attestation

    Government

    Visa procedures are completed with the Ministry of Interior and the necessary documents are attested. Visas and residency fall to the Ministry of Interior, an entirely separate authority from the Ministry of Labour.

    Typical duration
    Varies by authority and source country
    In the portal
    Visa stage and issue date

  6. Medical examination

    Government

    The worker undergoes the medical examination required by the Ministry of Health. Health service fees change independently of recruitment procedures, and we confirm the current amount with you before payment.

    Typical duration
    Days
    In the portal
    Confirmation the examination is complete

  7. Travel booking and arrival date

    The office

    We handle travel arrangements and tell you the arrival date as soon as it is confirmed. From that point you have a fixed date to plan around.

    What you do
    Prepare the household for the worker’s arrival
    Typical duration
    Days after the visa completes
    In the portal
    Flight number and arrival time

  8. Arrival and handover

    The office

    We meet the worker on arrival and hand over to you with the contract and documents. We go through the agreement with both sides: working and rest hours, the weekly rest day, the wage and when it is paid, accommodation and food.

    What you do
    Receive the worker and sign the contract
    Typical duration
    Arrival day
    In the portal
    Handover confirmed and a copy of the contract stored

  9. Follow-up after arrival

    The office

    Our relationship does not end at handover. We follow up through the first settling-in period, remind you before the work permit and residency expire, and handle renewals or transfers if you need them later.

    Typical duration
    Ongoing for the contract term
    In the portal
    Alerts before the permit and residency expire

Why we will not give you a firm date

Four of the nine stages above are not in the office's hands: approvals, the visa, the medical examination and source-country procedures. Any office that gives you a confirmed arrival date on day one is promising something it does not control. What we commit to is a realistic estimate, and telling you as soon as any stage changes.

How we keep every stage compliant

  • We apply the cost fixed by the Ministry of Labour decision in force at the time of your case, and give you it in writing before payment.
  • We separate the recruitment cost from the work permit fee and from health fees, because they are amounts under different legal instruments.
  • We use the official forms published in the Ministry's forms guide, not our own wording.
  • We track permit and residency expiry dates and remind you before they fall due.
  • We present conditional rights with the conditions the regulation sets, never as an unconditional guarantee.
Official costs and sources Law and rights

Questions about the process

How long does the whole process take?

No duration is fixed officially, because the process runs through several authorities in Jordan and in the source country. The longest stage is usually source-country procedures, and that varies by country. We give a realistic estimate when your file opens and explain what could delay it, rather than a firm promise we cannot control.

What usually causes delays?

Three main causes: missing documents from the household, which delays submission from the start; workload at the government authorities; and source-country procedures. The first is the only one we can prevent with you, which is why we check every document before submitting.

When do I pay, and in how many instalments?

We give you a written statement of the cost and what it covers before you pay anything. The cost is fixed by Ministry of Labour decision according to nationality, covers a two-year contract, and includes fees, taxes, the insurance policy premium and residence permit issuance fees.

Can I check my case without calling you?

Yes. You open your portal account and see the current stage, what the case is waiting on, and which documents are complete. Calling is always available, but it is no longer the only way to know.

What happens if the worker does not arrive or withdraws in her own country?

We tell you as soon as we know and set out the options available depending on the stage the case stopped at and what the regulations provide. These situations occur in this sector; the difference is how quickly you are told and how clearly the options are explained.

Can I choose the worker myself?

We show you the available profiles within the nationality you have chosen and discuss what genuinely suits your household: language, documented experience, and the nature of the work. The choice is yours.

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